Modified on Fri, 31 Oct at 3:41 PM

How to Submit or Track Your Austin Energy Rebate

In this article, you will learn how to submit your Austin Energy e-bike rebate application and how to track its status.

NOTE: If you do not live in the Austin area, you can find additional info about rebate offers throughout the US government in our rebate guide here.

• Submit Your Austin Energy Rebate
• Track Your Application Status

This Article Applies to the Following Bikes

Difficulty

★☆☆ Easy

Estimated Time

15 - 30 Min

Before You Start

Documents you will need

• MOD BIKES invoice (downloadable as PDF from your order confirmation email)

• Bike specification sheet. Download your model below:

  • MOD City + 2

  • MOD City + 3

  • MOD Berlin 2

  • MOD Berlin 3

  • MOD Black 2

  • MOD Black 3

  • MOD Easy 2

  • MOD Easy 3

  • MOD Groove 3

  • MOD Cargo 3

• Austin Energy or City of Austin Utilities account number (from your utility bill)

• Your bike’s VIN number (engraved above the front fork or printed under the bottom bracket)

Preparation

• Confirm that your electricity provider is Austin Energy or City of Austin Utilities (COA)

• Verify that your application date is within 60 days of purchase or delivery

• Ensure the name and address on your invoice match your utility account

Steps | Submit Your Austin Energy Rebate

Step 1: Go to the Austin Energy E-Bike Rebate Page

• Visit Austin Energy’s E-Bike Rebate Application Page.

Step 2: Begin Your Application

• Enter your account number, house number, and ZIP code, then click Next.

• Enter your personal information and click Next.

Step 3: Add Your Bike Details

For each bike you are requesting a rebate for, fill in the following fields:

• Quantity: 1 (repeat for multiple bikes)

• Cost: Bike + tax only (exclude accessories)

• Type: E-Bike: Two-Wheel (Sidecar not considered 3-wheel)

• Manufacturer: MOD BIKES

• Model: As shown on your invoice (e.g., MOD City+, MOD Easy, MOD Berlin, etc.)

• VIN: Engraved on your frame or under the bottom bracket

• Dealership: MOD BIKES
  
  

At the bottom of the form, confirm your rebate amount, then click Next.

Step 4: Upload Documents and Submit

• Upload your invoice and bike specification sheet(s).
• Agree to the Terms and Conditions.

• Review your information carefully.

• Click Submit and save your enrollment number for future tracking.

Steps | Track Your Application Status

• Visit Austin Energy’s Rebate Status Check Page.
• Scroll down and click the green button → Check Status.

• Enter your enrollment number and click Search.
  
  

⚠️ Note: Rebate checks typically arrive within 6–8 weeks. Please wait until this period has passed before contacting Austin Energy.

Troubleshooting

• Can’t find invoice PDF → Search your order email for “Download PDF version” or email howdy@mod-bikes.com.

• VIN hard to read → Check the barcode sticker under the bottom bracket.

• Utility account mismatch → Ensure the name and address on your invoice match your Austin Energy account.

FAQs

• What if I live in Austin but don’t use Austin Energy or COA Utilities?
  Only Austin Energy or City of Austin Utilities customers are eligible.

• What if I live outside Austin?
  Check our National E-Bike Rebate Guide for other programs.

• What if I rent and don’t pay utilities directly?
  Ask your property manager or account holder to authorize use of their account number for this rebate.

• What is the rebate amount?

$400 for e-bike purchases under $2,000

$600 for e-bike purchases over $2,000

Up to $1,300 for qualifying Customer Assistance Program (CAP) members

For more information, visit Austin Energy rebate page. 

• Can I apply for more than one bike?
  Yes – use the “+” icon to add multiple bikes during the application.

Warning

⚠️ Important Notice

These instructions serve as a general guide for MOD BIKES customers applying for the Austin Energy E-Bike Rebate.

Always verify eligibility and requirements on Austin Energy’s website before submitting. MOD BIKES is not responsible for application outcomes, payment delays, or changes to Austin Energy program policies.

If you need help finding your VIN or invoice, click Chat below to reach our Support Team. A MOD BIKES representative will respond within 24–48 hours.