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Modified on Fri, 10 Oct at 4:05 PM

MOD BIKES Bike Return Packing Instructions

Thank you for choosing MOD BIKES and for giving our products a try. We proudly offer a 14-day trial so you can experience a MOD BIKE in person before making a final decision. Shipping a bike both ways is expensive, but we believe in giving our riders peace of mind.

As a small Austin-based business, we put a lot of care into every order we ship out. All we ask is that you show the same care when sending your bike back. Taking a few extra minutes to re-pack it safely protects your refund and helps us continue offering this risk-free trial to future riders.

In this article: We’ll walk you through every step to ensure your MOD BIKE arrives safely and your refund is processed without delay.

This Article Applies to the Following Bikes

MODEL

MOD CITY+ / STEP-THRU

✓

MOD BERLIN / STEP-THRU

✓

MOD GROOVE

✓

MOD CARGO

✓

MOD BLACK

✓

MOD EASY

✓

MOD EASY SIDECAR

✓

Difficulty

★★☆ Medium

Estimated Time

45 - 60 Min

Before You Start

Tools you will need

Adjustable Wrench (included in your bike tool kit)
Multitool with Allen Wrenches (included in your bike tool kit)
Bolt Tray (or any small container for screws)
Heavy-duty packing tape (at least 2" wide)
Scissors or box cutter
Zip ties (for securing handlebars and accessories)
Original MOD BIKES box and internal packaging materials
Fork protector (included with your original packaging)
Mesh sleeves or equivalent protective padding
Accessory/component box for small parts
Marker (to label the box if needed)
Your provided FedEx return label

Preparation

Ensure you have a clean, open workspace with plenty of room around the bike box.
Power off your bike completely and remove the key from the battery.
Lay out all packaging materials before you begin — this helps you visualize how everything fits back together.
Inspect your original box and foam inserts to make sure they’re not damaged. Replace any worn padding with similar protective materials.
Allow yourself 45–60 minutes to complete the process without rushing.

Important Notes Before You Begin

Return Window

Your return must be shipped within 7 days of receiving your return label. Returns not shipped within this window will be canceled and ineligible for refund.

Original Packaging is Required

Your bike must be returned in its original box and protective materials. These were designed specifically to keep your bike safe during transit.

If You No Longer Have the Original Packaging

You are responsible for sourcing equivalent packing materials that provide the same level of protection. MOD BIKES does not supply or reimburse replacement packaging materials. Shipping a bike without proper packing may result in damage.

Restocking Fee & Refusal of Return

If a bike arrives damaged due to poor packing, a 25% restocking fee will be applied to your refund, and MOD BIKES reserves the right to refuse the return entirely.

Respect Goes Both Ways

We incur a significant expense to offer this 14-day trial risk-free. In return, we kindly ask you to show the same care when sending your bike back. This ensures fairness for all riders in our growing MOD BIKES family.

Steps | Bike Packing Instructions

Step 1: Remove the Pedals

Use your wrench (included in your bike tool kit) to loosen and remove both pedals. Set them aside safely.

Note: The right pedal loosens counterclockwise, and the left pedal loosens clockwise (it’s reverse-threaded).

Step 2: Remove the Headlight

Unplug the headlight julet connector by gently pulling apart the two ends (don’t twist).
Use your wrench and multitool to remove the bolt holding the headlight, and set the light aside.

Step 3: Remove the Front Fender

Use your wrench to remove the screws holding the front fender and both fender struts.
Once removed, place the screws back into the fork so they don’t get lost.

Step 4: Remove the Front Wheel

Use your multitool to loosen the quick-release lever and remove the front wheel. Set both aside safely.

⚠️ Do not touch the brake rotor (the thin silver disc on the wheel) to avoid bending it.

Step 5: Install the Fork Protector

Insert the fork protector (included with your original packaging) into the bottom of the front fork. This part keeps the fork tips from bending or cracking during shipping.

Step 6: Remove the Handlebars

Loosen the bolts on the handlebar stem using your multitool.
Gently lift the handlebars off the stem and rest them on the bike frame.
Reinsert and tighten the bolts into the stem so they don’t get lost.

Step 7: Wrap Frame and Secure Pedal Crank

Wrap the main frames with cylindrical foam and hold it in place with tape.
Secure the crank arms to the frame with a zip tie to keep them from spinning.

Step 8: Wrap Handlebars and Front Fork

Wrap the handlebars using the original mesh sleeve or soft padding.
Thread the cables neatly under the main frame and zip-tie them to the right side of the bike to keep them from hanging loose.
Wrap the front fork in its mesh sleeve or padding as well.

Step 9: Protect the Rear Wheel Axle and Secure Chain

Cover both sides of the rear wheel axle with cardboard or foam padding.
Zip-tie the chain to the frame so it doesn’t swing or catch during transit.

Step 10: Wrap the Bike Frame

Slide the mesh sleeve over the bike frame. Make sure the entire frame, including the top tube and down tube, is fully covered and snug.

Step 11: Secure the Front Wheel and Fender

Wrap the fender in bubble wrap and zip-tie it to the front wheel.
Attach the wrapped front wheel and fender to the bike frame using zip ties so they stay tight and don’t move.

Step 12: Position the Bike Inside the Box

Lift the wrapped bike (2 people needed) and carefully place it inside the box. Center it so the weight is even and stable.
Slide the thick cardboard support block (or any similar rigid piece) behind the rear tire to keep it from moving.

Step 13: Pack Accessories and Small Parts

Place all small parts—pedals, tools, fender struts, headlight, and quick-release skewer—into the original accessory box in their correct spots.
Make sure the box is closed securely before placing it inside the main box.

Step 14: Fill Empty Spaces

Fill all open spaces in the box with foam or padding so the bike cannot move.

Step 15: Seal the Box

Seal the box securely with strong packing tape on all sides.

Step 16: Attach the Return Label

Attach your provided return label to the side of the box, directly over the original shipping label.

Note: Make sure only one label is visible to avoid confusion for the FedEx driver.

Step 17: Drop Off or Schedule Pickup

Drop off your bike at any FedEx facility, or schedule a pickup online through FedEx. Keep your shipping receipt until your refund is confirmed.

What Happens Next?

Once you drop off your package at your local FedEx office, it usually arrives at our facility within 3–5 business days.
After we receive your return, our team will carefully inspect the bike to make sure it’s in good condition and meets the return eligibility requirements.
When the inspection is complete, you’ll receive a confirmation email with your refund details.

Please Note: The full inspection and refund process can take up to 14 days from the date we receive your return.

Final Reminder | Avoid a 25% Restocking Fee

We’re proud to offer riders the chance to try MOD BIKES with confidence, but proper packing is essential for us to continue offering this program.
If your bike isn’t securely packed and arrives damaged, a 25% restocking fee will be applied, or the return may be refused.
Please take the time to pack your bike carefully — it protects your refund, our small business, and future riders who will enjoy their MOD BIKES experience just like you.

Troubleshooting

Bike doesn’t fit back in the box → Double-check that both pedals and the front wheel are removed. The pedals must come off first, and the handlebars should be positioned flat against the frame.
Box feels too full or won’t close → Ensure all accessories and small parts are in the accessory box, not loose in the main box. Fill spaces evenly with padding so the bike sits flat.
Return label won’t stick → Clean the surface of the box before applying the label. Use clear packing tape over the label edges to help it stay secure.
Old label still visible → Always cover or remove the original shipping label. Only one label should be visible to prevent confusion during pickup.
Missing fork protector or original packaging → Use thick foam or a dense block of cardboard between the fork tips to protect them from damage. Do not ship the bike without protection around the fork and frame.
Box feels unbalanced when lifted → Open the top and check that the bike is centered and the rear wheel is resting inside the cardboard support block. Adjust padding evenly on both sides.
Unsure if packed correctly → Take clear photos before sealing the box and attach them to a new support ticket. Our team will review your photos and confirm that everything looks safe before you ship.

⚠️ Important: Do not ship your bike without protective wrapping or fork support. Damage caused by poor packing may result in a restocking fee or refused return.

FAQs

How long do I have to ship my return?
You have 7 days from the time you receive your return label to ship your bike. Returns shipped after this window may be canceled.
Do I have to use the original box?
Yes. The original packaging is designed to protect the bike in transit. If you no longer have it, you must find equivalent materials that provide the same level of protection.
Can I return just the Sidecar?
Yes. You can return the Sidecar separately, but it must follow the specific Sidecar Packing Instructions in this guide.
What happens if my bike arrives damaged?
If the bike arrives damaged due to poor packing, a 25% restocking fee will be applied, or the return may be refused.
Do I need to include photos of the packing?
No, photos aren’t required. However, if you’re unsure whether your bike is packed securely, we recommend taking a few photos before sealing the box and sending them to our team for a quick review. This can help confirm that everything looks safe before you ship.
Can I schedule a FedEx pickup instead of dropping off?
Absolutely. Schedule a pickup directly through FedEx online.
When will I receive my refund?
After your return arrives, the inspection and refund process can take up to 14 business days. You’ll receive a confirmation email once the refund is processed.
What if I can’t find my fork protector or padding?
Use thick cardboard, foam, or soft materials to protect all contact points (especially around the fork, frame, and wheel axles). If you’re unsure, send photos to our support team for approval.

Warning

⚠️ Important Safety & Liability Notice

These instructions are provided as a general guide for safely packing and returning your MOD BIKE. Always make sure your bike is properly protected, with all components securely wrapped and padded before shipping. Improper packing may result in damage during transit and could affect your refund.

If you’re not confident performing these steps, please reach out to MOD BIKES Support before shipping your return. MOD BIKES is not responsible for damage or loss caused by improper packaging, missing protection materials, or failure to follow these return guidelines.

Still Need Help?

Click here to create a new support ticket. A member of our team will contact you within 24 to 48 hours.